In our store you can pay with your credit card. We accept Visa, Mastercard and American Express. 

You can also pay with Google Pay, Apple Pay and PayPal.

As all products are shipped from Japan, so you cannot order with cash on delivery. Thank you for your understanding.

Your payment will be processed under the safest conditions. We do not receive or store your credit card details, and all credit card payments are handled by Stripe (US), which operates in compliance with extremely strict security standards.

The same applies to the other payment instruments mentioned in point 1.

Depending on your request, editing an order may be possible. However, because our inventory moves very quickly, we cannot guarantee changes in all cases. If you need to change something, please contact us ASAP.

Shipping Address Changes: If you need to change your shipping address, please let us know immediately. Once a package has been shipped out, updating the delivery address is no longer possible!

If you wish to cancel your order, please let us know as soon as possible. Once our team begins the packing and shipping process, we are unfortunately unable to cancel the shipment. If the parcel has already been shipped, it is too late to cancel!

When requesting a cancellation, please let us know the reason. We always want to ensure you have the best experience, and we might be able to help solve the issue for you!

If you decide to cancel your order before it is processed, we will issue a full refund.

Please note that once a refund is issued, it typically takes 10–20 business days to appear in your bank account.

Refunds are available under the following circumstances:

• Cancellations (See details under 4.)

• Return Cases (See details in Shipping Guide 7.)

• Lost or Damaged Items (See details in Shipping Guide 8.)

⚠️ Important Note on Customs/Tax Refusals:
Please be aware that refunds are not available if a customer fails or refuses to pay the local import taxes or customs fees required by their country, resulting in the package being disposed of or returned to Japan.

We have a dedicated page for this topic. Please click the link below for more details:
Order Restrictions – Matcha Miyako Webshop