Depending on your country, you might need to pay import taxes or customs fees upon delivery. 

• These fees are not included in your checkout total.

• After your package leaves Japan, you will be notified about any fees via email by your shipping carrier and you can pay them online.

• Paying these fees are always the buyer’s responsibility.

⚠️What many people misunderstand:
Import fees are determined entirely by your country’s customs office—not by the shipping carrier, and not by us as a Japanese seller. These costs must always be paid completely by the buyer.

Since our products are shipped from Japan, the country of destination may require you to pay taxes and customs. These costs must always be paid completely by the buyer.

If you order from EU:

From July 1, 2021, import VAT must be paid for all goods entering the EU, regardless of their value.

From July 1, 2026, the European Union is eliminating the customs duty-free threshold (de minimis) for low-value shipments. 
Until now, packages valued under €150 shipped into the EU were exempt from customs duties (but not from VAT). From July 1, every shipment — regardless of value — will be subject to a flat duty of €3 per line item on the customs declaration.

If you order from USA:

Please note that import duties and taxes may apply once your package arrives in the United States. These fees are charged by U.S. customs authorities and are the responsibility of the customer. The exact amount and payment process vary, so we recommend checking with the official U.S. Customs and Border Protection (CBP) or consulting your local authorities for detailed information.

If the customer fails to complete customs procedures or payment, we unfortunately cannot take responsibility. For further details please check point 4-Unpaid fees policy.

If you order from Australia:

Orders below $1000 AUD are regarded as 'low value imports' by Australian customs. As of 01 July 2018, customs duties may apply to any goods imported from overseas by consumers in Australia. For more information please visit the Australian customs website.

If you order from Canada:

Orders above $20 CAN require that you pay the applicable duties and the GST. For more information please visit the Canadian customs website.

Unfortunately, we are unable to cover the import and customs regulations for every single country and region. Therefore, we kindly ask our customers to make sure to check these regulations in their own country, as knowing and complying with these rules is always the buyer's responsibility

The process of paying import taxes and customs fees is usually very simple. DHL or your national post office (depending on your chosen shipping method) will notify you via email. In most countries, you can easily pay these fees online through a secure link provided by the carrier. 

We highly recommend settling these payments promptly to ensure a smooth and fast delivery!

We maintain a strict policy regarding unpaid customs fees. As explained above, import taxes and customs duties are always the buyer's responsibility. 

If these fees are left unpaid and the package cannot be delivered, we are simply unable to issue a refund for your order.

For purchases made through the Shop app, local state sales taxes may be applied depending on your US state. 

These amounts are automatically calculated and added during the Shop app checkout process, so they are fully visible before payment.

Please be aware that these state checkout taxes are completely independent of import taxes and customs duties. Any applicable federal import duties will be assessed later by US Customs and must be paid directly to the carrier once the package enters the country.

Pro Tip to Save on Taxes!
If you wish to avoid these additional state sales taxes and fees associated with the Shop app, we highly recommend placing your order directly through our webshop instead. Shopping directly on our site ensures you get the most cost-effective pricing available.